Official Stores

HQ MARKETPLACE Store Policy

Welcome to HQ MARKETPLACE! We are committed to providing you with a seamless and enjoyable shopping experience. Before making a purchase, we kindly ask that you review our store policy outlined below.

Product Information
We strive to provide accurate and detailed product descriptions, including specifications, features, and images. b. However, please note that colors, dimensions, and other attributes may vary slightly due to monitor settings or manufacturing processes.
Pricing and Payment

All prices on our website are listed in the local currency and are inclusive of
applicable taxes, unless otherwise stated. b. We accept various forms of payment, including credit cards, debit cards, and other electronic payment methods. c. Payment must be made in full before an order is processed and shipped.

Order Placement and Processing
By placing an order, you confirm that you are legally authorized to make the purchase and provide accurate personal and payment information.
Tobacco and E-cigarettes:
  • The sale of tobacco products and e-cigarettes may be subject to age restrictions and compliance with local laws.
  • Once an order is placed, you will receive an order confirmation via email with details of your purchase.
  • We reserve the right to cancel or refuse any order at our discretion, including if the product is out of stock, pricing errors occur, or payment is not authorized.
Shipping and Delivery
  • We strive to process and ship orders in a timely manner, usually within 4 business days from the date of purchase.
  • Shipping costs and estimated delivery times will be provided at checkout and may vary depending on the destination and shipping method selected.
  • Please ensure that the shipping address provided is accurate and complete to avoid any delays or misdelivery. We are not responsible for any additional costs or issues resulting from incorrect shipping information.
Returns and Exchanges
  • We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact our customer support within 2 days of receiving the product to initiate a return or exchange.
  • Returns or exchanges are subject to certain conditions, including: – Products must be in their original condition, unused, and undamaged. -The original packaging, tags, and accessories must be included.
  • Please note that certain items, such as personalized or intimate products, may not be eligible for return or exchange due to health and safety reasons.
  • Refunds will be issued in the original form of payment, excluding shipping charges, and return shipping costs may be the responsibility of the customer unless otherwise specified.
Customer Support
  • Our dedicated customer support team is here to assist you with any inquiries, concerns, or issues you may have. You can reach us through admin@hqmarketplacee.com.
  • We strive to respond to all customer inquiries promptly and provide the best possible resolution to any problems encountered.
Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

Please note that this store policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed about any updates. Thank you for choosing HQ MARKETPLACE. Happy shopping!