HQ MARKETPLACE return & refund Timeline

At HQ MARKETPLACE, we strive to ensure your satisfaction with every purchase. We understand that there may be instances where you need to return a product or request a refund. Please review our Return and Refund timeline below to understand the process and timeframes involved

Return Eligibility
  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received. Certain products, such as perishable goods or personalized items, may not be eligible for return.
  • Please note that some products may have specific return policies or restrictions, which will be clearly stated on the product page or during the checkout process.
Initiation of Return
  • If you wish to return a product, you must initiate the return process within [X] days from the date of delivery. You can initiate a return by contacting our customer support team or accessing the return request form on our website.
  • When contacting us, please provide your order details, including the order number, product name, and reason for the return. This information will help us process your request efficiently.

Return Authorization
  • Once your return request is received, our customer support team will review it. If your return is eligible, you will be provided with a Return Authorization (RA) number and instructions on how to proceed.
  • The RA number must be clearly marked on the return package. Returns without a valid RA number may not be accepted.
Return Shipping
  • You are responsible for arranging and covering the shipping costs for returning the product, unless the return is due to an error on our part, such as a defective or incorrect item.

  • We recommend using a trackable shipping method and retaining proof of shipment for your records. HQ MARKETPLACE is not responsible for any lost or damaged return shipments.

Product Inspection and Refund Processing
  • Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the returned product is approved, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon.

  • Please note that it may take [X] business days for the refund to be processed and reflected in your account, depending on your payment provider.

Refund Exceptions

In certain cases, there may be exceptions to our refund timeline. For example, if the returned product requires further inspection or testing, the refund processing time may be extended. We will communicate any such exceptions to you and provide updates on the status of your refund.

Damaged or Defective Products
  • If you receive a damaged or defective product, please contact our customer support team immediately. We may require supporting documentation, such as photographs or a detailed description of the issue, to assist with the resolution process.
  • Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective product.

  • Please note that this Return and Refund timeline is subject to change, and any updates will be communicated on our website or through other appropriate channels.

If you have any questions or need further assistance regarding our Return and Refund process, please contact our customer support team.