HQ MARKETPLACE return Policy

At HQ MARKETPLACE, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or may arrive damaged. That’s why we have implemented a comprehensive return policy to ensure your satisfaction.
Eligibility for Returns
  • To be eligible for a return, the item must be purchased directly from HQ MARKETPLACE. Items purchased from third-party sellers on our platform may have separate return policies.
  • The item must be in its original condition, unused, and in the original packaging. It should be free from any damage, stains, or signs of wear and tear.
  • Certain items, such as perishable goods, intimate apparel, and personalized items, are not eligible for return due to health and hygiene reasons. Please review the product description and details before making a purchase.
Return Process
  • If you wish to return an eligible item, please contact our customer support within 14 days of receiving the product. You can reach our support team through email, phone, or live chat.
  • Our customer support representative will guide you through the return process and provide you with a return authorization (RA) number if applicable. Please do not ship the item back without the RA number, as it may result in a delay or rejection of the return.
  • Pack the item securely in its original packaging, including all accessories, manuals, and any promotional materials that came with it.
  • Clearly mark the RA number on the package and include a copy of the original invoice or proof of purchase.
  • Ship the item back to our designated return address using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
  • Once we receive the returned item, our quality assurance team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process.
Refund Options
  • If the return is approved, you will be eligible for a refund in the original form of payment. Please note that the refund amount will exclude any shipping fees or additional charges associated with the original purchase, unless the return is due to our error.
  • Refunds will be processed within a reasonable timeframe, typically within 5-10 business days from the date of receiving the returned item. The exact processing time may vary depending on your financial institution.
Damaged or Defective Items
  • If you receive a damaged or defective item, please contact our customer support immediately. We may request photos or additional information to assess the issue.
  • In cases of verified damage or defect, we will provide you with a prepaid return shipping label, and either arrange for a replacement item to be sent or issue a full refund, based on your preference.
Please note that this return policy is subject to change without prior notice. It is important to review the policy at the time of purchase or contact our customer support for any specific queries related to returns.

We value your satisfaction and will do our best to address any concerns or issues you may have. Thank you for choosing HQ MARKETPLACE.