At HQ Marketplace, we are committed to maintaining the highest standards of integrity, trust, and authenticity within our platform. Counterfeit goods not only undermine consumer confidence but also pose serious legal and ethical concerns. This Anti-Counterfeit Policy is designed to outline our commitment to combating the sale of counterfeit products on our marketplace and ensuring a secure and genuine shopping experience for our customers.


This policy applies to all sellers, buyers, and products listed on HQ Marketplace. We expect all participants in our marketplace to adhere to the principles outlined in this policy.

Guiding Principles
Strict Prohibition of Counterfeit Goods
HQ Marketplace strictly prohibits the sale, listing, or distribution of counterfeit or unauthorized products. Sellers found in violation of this policy will face immediate suspension and potential legal action.
Comprehensive Verification Process
Sellers are required to undergo a thorough verification process to ensure the authenticity of the products they list on HQ Marketplace. This includes documentation, quality checks, and other measures to confirm the legitimacy of the items.
Educating Sellers
HQ Marketplace will provide educational resources to sellers about the risks and consequences of selling counterfeit goods. Sellers will be encouraged to familiarize themselves with our policies and understand the importance of maintaining a marketplace of genuine products.
Report and Investigation Mechanism
Users are encouraged to report any suspicious or potentially counterfeit products through our reporting mechanism. HQ Marketplace will investigate such reports promptly and take necessary actions, including removing listings and suspending accounts.
Penalties for Violation
Sellers found in violation of our Anti-Counterfeit Policy will face penalties ranging from temporary suspension to permanent expulsion from the platform. Repeated violations may result in legal action.
Cooperation with Authorities

HQ Marketplace is committed to cooperating with law enforcement agencies and intellectual property rights holders to address counterfeit issues. This may include sharing information about sellers engaged in counterfeiting activities.

Continuous Monitoring and Adaptation

HQ Marketplace will employ advanced technologies and human monitoring to continuously scan for potential counterfeit products. Our policies and procedures will be regularly reviewed and updated to adapt to evolving challenges in the market.

Customer Assurance
Refund and Return Policy
Customers who unknowingly purchase counterfeit products on HQ Marketplace are entitled to a full refund. We are dedicated to resolving such issues promptly to maintain customer trust.
Communication and Transparency

HQ Marketplace is committed to transparent communication with customers about our anti-counterfeit efforts. We will provide information about the measures taken to ensure the authenticity of products on our platform.

HQ Marketplace is dedicated to fostering a marketplace built on trust, authenticity, and customer satisfaction. By implementing and enforcing this Anti-Counterfeit Policy, we aim to create a secure and reliable environment for both sellers and buyers. We appreciate the cooperation of all participants in upholding these principles and maintaining the integrity of our marketplace.