Privacy Notice
1. Introduction to this Notice
At HQ MARKETPLACE, we value your trust and are committed to protecting your personal data with the highest level of responsibility and transparency. This Privacy Notice explains how we collect, use, store, share, and secure your information whenever you interact with us — whether through our website (www.hqmarketplacee.com), our mobile applications, logistics services, customer service channels, social media pages, or in any physical touchpoint where our brand is represented.
This document also outlines your rights regarding your data and how you can exercise those rights. Unlike many platforms, HQ MARKETPLACE goes beyond compliance — we aim to give you full clarity and control over how your data is handled.
2. Who We Are
HQ MARKETPLACE is a Nigerian-founded e-commerce and logistics platform designed to connect buyers and sellers across Africa and globally.
Our ecosystem includes:
Marketplace services – enabling individuals and businesses to buy, sell, and showcase products.
Logistics services – providing shipping, warehousing, and last-mile delivery solutions.
Payment and finance services – facilitating safe and reliable online transactions.
Vendor support system – tools and resources for sellers to grow their businesses online.
HQ MARKETPLACE is operated by Hq Marketplace And SquadDispatch Nig Ltd, with subsidiaries and partner companies providing localized services across different regions. Any data collected on our platforms is controlled by HQ MARKETPLACE or its authorized subsidiaries.
3. The Data We Collect
We collect different categories of data to make our services secure, personalized, and efficient.
A. Information you provide directly:
Identity details: Full name, date of birth, gender, and government-issued ID where required.
Contact details: Email address, phone number, postal address, and delivery locations.
Payment details: Bank account information, card numbers, billing address.
Account details: Username, passwords, security questions, and preferences.
Customer engagement: Survey responses, reviews, inquiries, complaints, and competition entries.
Marketing preferences: Information on what products or services you want to hear about.
B. Information we collect automatically:
Device information: Browser type, device model, operating system, IP address.
Usage data: Pages visited, search history, items viewed, time spent on the platform.
Transactional records: Orders placed, payments made, items returned.
Geolocation: Your approximate location based on IP or device settings.
Cookies & tracking data: For personalized recommendations and fraud detection.
C. Information from third parties:
Financial institutions, payment processors, and fraud-prevention services.
Delivery and logistics partners updating us with your shipping status.
Advertising and analytics providers giving insights on engagement.
Publicly available data such as social media profiles (if linked).
4. Cookies and Tracking Technologies
HQ MARKETPLACE uses cookies, tags, pixels, and similar technologies to:
Keep you signed in securely.
Remember your cart and preferences.
Analyze user traffic for better design and performance.
Deliver relevant ads and promotions tailored to your needs.
You may choose to disable cookies in your browser settings, but some features of our site may not function properly.
5. How We Use Your Data
Your data is used to:
1. Create and manage accounts – enabling personalized access to our services.
2. Process orders – including payment verification, delivery, and returns.
3. Customer service – resolving inquiries, complaints, and feedback.
4. Marketing and personalization – recommending items, sending offers, and customizing your shopping journey.
5. Security and fraud prevention – detecting suspicious activity and preventing misuse.
6. Legal and compliance – fulfilling our obligations under Nigerian and international data protection laws.
7. Business development – improving our marketplace, launching new services, and conducting research.
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6. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Consent – where you opt in to marketing or special services.
Contract – where processing is necessary to fulfill our agreement (e.g., completing your purchase).
Legitimate interest – where we analyze data to improve services, provided it doesn’t harm your rights.
Legal obligation – where we must comply with financial, tax, or regulatory requirements.
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7. Sharing Your Personal Data
We only share your data in limited, responsible ways:
With sellers and vendors when you purchase their products.
With logistics partners for delivery and returns.
With payment providers to process transactions securely.
With business partners who help us provide services such as marketing and IT support.
With regulators, law enforcement, or courts where required by law.
During business restructuring (mergers, acquisitions, or asset transfers).
We never sell your personal data for profit.
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8. International Transfers
Where necessary, we may transfer your data outside Nigeria to trusted partners or cloud services. In such cases, we implement safeguards such as data encryption, contractual protections, and compliance with international data protection laws.
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9. Data Retention
We keep your data only for as long as it is needed to:
Maintain your account.
Provide services and resolve disputes.
Meet regulatory, tax, and anti-fraud obligations.
When data is no longer needed, we either securely delete or anonymize it.
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10. Data Security
HQ MARKETPLACE applies strict measures to keep your data safe:
Encryption of sensitive information.
Restricted access to authorized staff only.
Regular monitoring for cyber threats.
Incident response procedures for data breaches.
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11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. Parents or guardians who believe their child’s data has been shared with us should contact us immediately for deletion.
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12. Your Rights
As a user, you have rights including:
Access – to request a copy of your personal data.
Correction – to update inaccurate or incomplete details.
Deletion – to ask us to erase your personal data.
Restriction – to limit how we process your data.
Objection – to opt out of marketing or data use based on legitimate interests.
Portability – to transfer your data to another provider.
To exercise these rights, contact us via the details in section 13.
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13. Contact Us (Data Controllers)
For questions, complaints, or data rights requests, please contact:
HQ MARKETPLACE Data Protection Office
Hq Marketplace And Squad Dispatch Nig Ltd
📧 Email: privacy@hqmarketplacee.com
📍 Address: 10/11 Sabbath Church Close, Apapa-Oshodi Express Way, Surulere, Lagos 100001, Lagos Lagos, Nigeria.
We commit to addressing all valid requests within legally required timelines.
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14. Related Information
Cookie Policy
Terms & Conditions
Seller Agreement
Refund and Returns Policy
15. Updates to This Notice
This Privacy Notice may be updated from time to time to reflect legal, business, or technological changes. The latest version will always be available on our website, with the revision date clearly indicated.
Version 1.0 – Effective August 18, 2025
