Solar Street light

🔄 HQ MARKETPLACE Cancellation, Return & Exchange Policy

1. Overview

At HQ MARKETPLACE, we value your satisfaction and strive to make every purchase a great experience. This policy explains how you can cancel, return, or exchange an order in accordance with our customer protection standards.

2. Order Cancellation

You can cancel your order under the following conditions:

• Before Shipment: Orders can be canceled within 12 hours after placement if they haven’t been shipped yet.

• After Shipment: Once your order is shipped, cancellation is no longer possible. However, you can request a return after delivery.

To cancel your order, contact support@hqmarketplacee.com or WhatsApp our customer care line with your order number.

If your cancellation is approved, a refund will be processed within 5–10 business days (see our Refund Policy for details).

3. Return Policy

You may return an item for a replacement or refund under these conditions:

• The item is defective, damaged, or incorrect.

• The product is unused, in its original packaging, and with all tags intact.

• The return request is made within 7 days of delivery.

Non-returnable items include:

• Beauty, health, and personal care products (for hygiene reasons).

• Underwear, swimwear, or intimate apparel.

• Downloadable or digital products.

• Clearance, promotional, or final sale items.

Return shipping costs may apply, unless the return is due to HQ MARKETPLACE’s error.

4. Exchange Policy

We offer product exchanges if:

• You received the wrong item, size, or color.

• The item arrived damaged or defective.

Once we receive your returned product and verify the issue, we’ll ship a replacement at no additional cost (subject to stock availability).

If the item requested for exchange is out of stock, a refund will be issued instead.

5. How to Initiate a Return or Exchange

1. Contact support@hqmarketplacee.com within 7 days of delivery.

2. Provide your order number, reason for return/exchange, and photos (if applicable).

3. Our support team will guide you through the process and provide a return address or pickup arrangement.

4. Once your return is received and inspected, we’ll notify you about the approval status and next steps.

6. Processing Time

• Returns and exchanges are typically processed within 3–7 business days after we receive your item.

• Refunds are completed within 5–10 business days, depending on your payment provider.

7. Contact Us

For cancellations, returns, or exchanges, please contact:
📧 support@hqmarketplacee.com
📞 +234 806 038 0270
🌐 www.hqmarketplacee.com